Latest Updates

Monday 26th April 0800 – 0900am – JUYI Maintenance 

JUYI connectivity will be affected between 0800 and 0900 am on Monday – 26th April due to maintenance.

Monday 29th March – GHC Mental Health Data not available – Resolved

GHC are unable at present to share info from the RiO mental health system to JUYI. This follows maintenance undertaken on RiO over the weekend. The issue is being investigated.

Thursday 25th March 3pm – 4pm – JUYI Maintenance –  Completed

JUYI connectivity will be disrupted this Thursday afternoon between 3 – 4pm to enable maintenance and an upgrade of some  application components prior to the release of new functionality in the next few weeks.  During this 1 hour maintenance window JUYI may not respond to User Requests. Local IT Helpdesks have been informed.

Please check this page for updates.

Tuesday 2nd March – Smartcard Access Issues (Resolved)

Between 9:15 and 10 am, an issue related to Smartcard authentication prevented users from accessing JUYI. This has now been resolved and smartcard access is now working as expected.

Tuesday 2nd March – 8am – 8.15am JUYI will be unavailable for a short period between these times due to maintenance – Completed

Maintenance has completed & JUYI available from 5pm  – Thursday 11th Feb: Noon – 5pm – JUYI will be unavailable due to an infrastructure upgrade

The infrastructure platform used by JUYI is being upgraded from Noon on Thursday 11th Feb and is expected to complete by 5pm. The upgrade will enable improved performance. It is being upgraded during working hours as clinical staff will be able to access other clinical information services during this time that might not be available if the work was scheduled for Out of Hours.

Partner organisations will be informed of progress during the upgrade.

Sunday 31st Jan 6-8pm Scheduled Maintenance

A third party supplier will be undertaking essential maintenance between 6pm and 8pm. JUYI connectivity may be disrupted for short periods during this time.

Thursday 14th Jan – NHS Network Connectivity (Resolved)

An issue with the wider NHS Network that impacted Smartcard logins has now been resolved

SERVICE: NHS login
SEVERITY: 2
NHS DIGITAL REFERENCE: 20487672

DESCRIPTION:
NHS login users were not able to make registrations due to a wider network issue.

SUMMARY OF IMPACT:
Between 22:42 13/01/21 and 05:03 14/01/21 users could not register for NHS login and ID checkers were not able to complete verifications.

RESOLUTION:
Four core routers within the BT network were reset and service was restored to expected levels.

VENDOR: NHS Digital
VENDOR REFERENCE: 20487672
LOCATIONS AFFECTED:

  • NHS login users

Sunday 20th Dec 6-8pm Scheduled Maintenance

A third party supplier will be undertaking essential maintenance between 6pm and 8pm. JUYI connectivity may be disrupted for short periods during this time.

Wednesday 9th Dec—– 8am to 8:15am – scheduled maintenance – Completed

Connectivity may be intermittent between 8 – 8.15 am due to scheduled maintenance. Please retry after a few minutes.

November – Access to Core SCR Record as well as SCR-AI is now accessible via the ‘Known Alerts’ button.

Following the national change to the availability of Summary Care Records with additional information during Covid, we have changed the way in which the link from JUYI to SCR behaves.

It now links through to SCR in all cases except where the patient has explicitly dissented from sharing SCR.  Around 95% of  patients will have an accessible  SCR (SCRa),  85% of which will have components of Additional Information (SCRAI).  Accessed via the Known Alerts button, the link now references the Summary Care Record (not just Additional Information).

  • This alert identifies patients who have a Summary Care Record. Selecting the link will provide access to the basic SCR and, if available, the ‘Additional Information’ component.
  • If the link is greyed out, you do not have the necessary codes (B0370, B0168) assigned to your Smartcard to access SCR. Please check with your Smartcard Administrator.
  • Basic Summary Care Record contains Medications, Allergies and Adverse Reactions only.
  • Summary Care Record with Additional Information also contains information such as long-term conditions, significant medical history, or specific communications needs.
  • In some instances SCR can contain information not available in JUYI.
  • NHS Digital have enabled access to SCR Additional Information by default – (approximately 85% of Gloucestershire patients have an SCR record that contains some elements of additional information). More information: https://digital.nhs.uk/services/summary-care-records-scr

Sunday 22nd Nov – 6-8pm – JUYI connectivity may be affected for short periods during this time

Connectivity may be affected for short periods between 6 and 8pm as an external supplier deploys systems updates. If you’re unable to connect, please retry a few minutes later.

Tuesday 20th October – Blakeney GP Surgery is unable share records to JUYI at present. (Resolved)

The data provider for the Vision GP System is investigating the issue.

Tuesday 20th October – 8 – 8.30am – JUYI connectivity may be affected for a short period of upto 15 mins during this time.

To enable server maintenance, there will be a short break of the JUYI Service between 8 and 8.30 am.

Sunday 20th Sept: Sunday 6 – 8pm – JUYI connectivity may be affected for short periods during this time.

A network supplier will be undertaking maintenance on components that provide the authentication service for JUYI and there may be short periods between 6 and 8pm that may intermittently affect access.

Sunday 13th Sept: Sunday 6pm – JUYI connectivity may be affected for approx 30 mins whilst a JUYI network provider undertakes scheduled systems maintenance.

Friday 11th Sept –  7am: There will be a 10 minute break in the JUYI service at 7am to enable routine maintenance to be undertaken. (Completed)

Thursday 10 Sept – RiO Mental Health Data will be unavailable at 17:00 for 4 hours (Completed)

GHC are undertaking system maintenance on the RiO system and will be unable to share data to JUYI for approx 4 hours.

Wednesday Sept 9th – JUYI will be unavailable for 10 mins at 7am on Wednesday morning to enable routine server maintenance to be undertaken.

August 20th – Gloucestershire Health and Care (GHC)  Community data is now available following an upgrade of GHC systems.

Community data is extracted every 24 hours and is valid upto midnight of the previous day.

 

(Resolved) August 19th – 9.45am –  JUYI is available and On-Line

The connectivity issue has been resolved and users across partner organisations have confirmed access.

August 19th – 9am –  JUYI is currently unavailable due to a connectivity issue. 

The issue is being investigated and we’ll update throughout the day.

August 12th – Gloucestershire Health and Care (GHC) are unable to supply updated Community data due to work taking place with their data extract services.

The latest community data displayed in JUYI is that from 9th August. Updated data will be available from 20th August.

August 11th –  – Hadwen GP Practice is currently unable to share records

Hadwen practice is in the process of migrating clinical systems from Vision to TPP SystmOne and will be unable to share records until 17th August. JUYI will display that a record is not available but will  display a link to SCR if available.

 

Tuesday – 7th July – JUYI will be available from 8am on Tuesday 7th July.

The JUYI partners have given the go-ahead for JUYI to be re-enabled and will be fully accessible from within the various clinical systems in GHC and GHFT from early Tuesday 7th July.

Users are reminded that NHS Digital has enabled Additional Information in Summary Care Records for patients by default. Relevant COVID-19 codes, where available, are now included on the SCR-AI and are accessible via the Alerts section of the JUYI Patient Dashboard.

Friday 3rd July –  Although JUYI is currently unavailable, Summary Care Record (SCR)* access is available on the JUYI front page.

We apologise for the inconvenience, JUYI is still offline, but as an interim measure access to SCR, where this is available, has been enabled. (See graphic below)

We are continuing to investigate the issue affecting the display of  data within the system. The System Supplier has identified the issue and provided a software update that has been tested and deployed and assurance activities are now being undertaken with JUYI partners. The latter is expected to conclude early July once sign-off from partner organisations is confirmed. Please check back here for updates.

See below for details of how to access SCR even though JUYI is unavailable.

From the beginning of May, NHS Digital have enabled additional information within the SCR by default – Click here for details.

(*Your smartcard must be enabled with the correct clinical role/codes to access SCR via JUYI – contact your local smartcard admin if you are prompted for additional codes to be added to your smartcard for SCR access).

 

 

Apr 8th –  Weight data available in JUYI from Vision Practices.

Weight information is now being displayed in JUYI for patients from Vision practices (Quedgeley, Hadwen & Glos HC). Height & Weight is already available for patients from TPP practices. We are working to bring the same data from EMIS practices.

Apr 3rd – Height/weight data available in JUYI from TPP Practices.

Height and Weight information is now being displayed in the Clinical Observations widget of the Patient Dashboard within JUYI. Data is currently available from approximately 60% of GP practices (those using TPP SystmOne). Data from EMIS and Vision Practices will follow shortly.

Mar 27th 2020 – JUYI Smartcard Access issue (Resolved)

We are investigating an issue with the use of Smartcards and JUYI. A 3rd party provider is experiencing a connectivity issue.  (10:15) This has now been resolved and Users can now access.

Feb 26th 2020 – JUYI Scheduled Maintenance Feb 27th 2020 (Resolved)

Please be aware that there may be intermittent access issues for a short period from 7:30am tomorrow (Feb 27th) as part of scheduled maintenance.

Dec 13th 2019 – JUYI – Connectivity Issue (Resolved)

12.20 pm – Connectivity has been restored and JUYI is now available. The JUYI team will continue to monitor for any residual issues.

11.35 – We have been informed that a JUYI network provider (Redcentric) is working to resolve an issue at a data centre that is affecting connections to JUYI. We will continue to monitor and update as information becomes available.

Nov 26th 2019 – SystmOne GP Practice data – (Resolved)

Data received from TPP(SystmOne) GP practices has now returned to the usual 24hr scheduled feed, displaying data from 5pm of the previous day.

Nov 26th 2019 – SystmOne GP Practice data – Update

The latest data received from SystmOne GP Practices was at 5pm on Sunday, November 24th. It is expected that data will return to usual scheduling, i.e. the display of data from 5pm the previous day, by the end of Tuesday 26th.

Nov 25th 2019 – SystmOne GP Practice data – Update

Please be aware that  the last update of data from SystmOne GP Practices was at 5pm on November 22nd.  The backlog of data is currently being processed by JUYI and notifications within JUYI will stay in place until processing has completed.

Nov 19th – 21st 2019 – SystmOne GP Practice data (Resolved)

Please be aware that  the last update of data from SystmOne GP Practices was at 5pm on November 16th. An issue, preventing the retrieval of newer data, is being investigated.

Nov 21st 2019 – Rosebank Surgery Data (Resolved)

Data from Rosebank Surgery has been disabled because a recent migration of clinical systems at the practice would result with the display of the older (non-updated) ‘Vision’ data rather than the ‘newer’ SystmOne Data which is currently queued for processing. This will be corrected when the SystmOne issue above is resolved.

Oct 8th 2019 – SystmOne GP Practice data (Resolved)

The issue with TPP Primary Care data within JUYI has now been resolved.

TPP have fixed the issue within their Strategic Reporting module which prevented JUYI, and other systems, extracting data from TPP’s SystmOne application over the past week.

Following deployment of the fix earlier today, we have now received the backlog of data which is currently being processed by JUYI.  It is expected that refreshed TPP data will be available for view late tonight (8th) / early Weds (9th) morning. Notifications within JUYI will stay in place until processing has completed.

Oct 7th 2019 – SystmOne GP Practice data (Resolved)

TPP, the SystmOne clinical system supplier, continuing to investigate an issue that has prevented updates being received by JUYI from 49 SystmOne GP practices.  Please be aware that  the last update of data from SystmOne GP Practices was at 6pm on Tuesday October 1st

Oct 4th 2019 – SystmOne GP Practice data (Resolved)

TPP, the SystmOne clinical system supplier, is investigating an issue that has prevented updates being received by JUYI from 49 SystmOne GP practices.  Please be aware that  the last update of data from SystmOne GP Practices was at 6pm on October 1st

Sept 30th 2019 – JUYI-SCR Medications Update (Resolved)

An update is now in place to resolve reported Medication discrepancies between SCR and JUYI

    • We were aware of screen discrepancies between SCR and JUYI where an edit made to a repeat medication in a host system resulted in discontinued medication being displayed as a Current Repeat. This has now been resolved.

If you do spot any issues, including any discrepancies with the data in JUYI, please report these through your local clinical system Helpdesk.

Sept 3rd 2019 – Film Role?

We’re making a film about One Gloucestershire and digital transformation and would like to include a case study of a patient/service user who has had a positive experience of JUYI and would be willing to talk on camera. Are you able to help?  If so contact juyi.gloucestershire@nhs.net

Sept 3rd 2019 – Medications Update

2/3  issues have now been resolved – investigation with SCR differences continue

** Medication discrepancies have been noted in JUYI **

** The list must always be checked with the patient **

  • Medication discrepancies between SCR and JUYI
    • We are aware of screen discrepancies between SCR and JUYI displays for the same patient.  These relate mainly to the discontinuation dates of medicines which were legitimate entries.

** Always check with your patient.**

If you do spot any issues, including any discrepancies with the data in JUYI, please report these through your local clinical system Helpdesk.

The following have now been resolved:

  • Allergies being displayed as a medication – (Resolved 13th August)
    • This issue only relates to TPP SystmOne records, has only been created with test patients and is difficult to reproduce
  • Coded medications previously ‘linked’ to another medication being displayed as current medication- (Resolved 13th August)
    • Some coded medication records are being displayed as if they were current medications, but they are not.  These can be identified in JUYI as their dosage direction and quantity fields remain blank.

September 3rd 2019 –  GP Data from Vision practices (Resolved 3rd Sept – 9.30am)

Currently no GP data is being displayed in JUYI for patients registered at the following GP practices who use Vision:

  • Blakeney Surgery
  • Forest Health Care
  • Gloucester City Health Centre
  • Hadwen Medical Practice
  • Quedgeley Medical Centre
  • Rosebank Health

Healthcare Gateway, the data providers, are investigating the issue.

August 12th 2019 – This has now been resolved as of 11am – 13th August

Currently no GP data is being displayed in JUYI for patients registered with the following GP practices who use Vision:

  • Blakeney Surgery
  • Forest Health Care
  • Gloucester City Health Centre
  • Hadwen Medical Practice
  • Quedgeley Medical Centre
  • Rosebank Health

Healthcare Gateway, the data providers, are investigating the issue.