FAQs – Help with JUYI What do I do if I can't access JUYI? There will be occasions when you cannot access a patient record e.g. technical issues or patient has objected to sharing their information. To report technical issues contact your local clinical system Helpdesk. Please revert to your previous methods of history taking, this may include accessing the Summary Care Record. I would like to give feedback or ask a question - how? Email the JUYI team at firstname.lastname@example.org There are demographic differences. Do I need to correct them? The following blue banner will appear if there are any differences in the patient’s demographic data – this is for information only. The ‘More Details’ button will highlight the differences. You are only responsible for ensuring demographic data in your own source system is correct. Please follow your internal process for this. I am having trouble accessing JUYI - what do I do? For technical support or to raise an issue about information within JUYI, contact your local clinical system Helpdesk. There is information within JUYI that is incorrect, how can I ensure this is corrected? For technical support or to raise an issue about information within JUYI, contact your local clinical system Helpdesk.